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Our experience in Chisinau short term rental and long term rental is already vast and we remark that our new customers have a series of recurring questions. Anticipating your typical questions for Chisinau renting one of our vacation apartments in Chisinau we reply to them, though, if you can not find the answer to the question you have, please, contact our realtor.

Questions for our serviced Chisinau apartments:

What is a short term apartment rental and why is it better than staying at a Hotel?

The short term apartment rental in Chisinau center is a cost-effective alternative to a Hotel stay. It can be rented from 2 nights up to several weeks. The reason this is such a widely popular option all over the world is due to the fact that this is a well developed and established service, as just our real estate agency alone has been in rental business for over 6 years. High cost of Hotel prices, the luck of space on hotel’s room and privacy are just a few reasons that make serviced apartment rental options very attractive.

How do we get to the apartment we booked?

Once the apartment is booked, you will be provided with FREE of charge one way airport or train station transfer – only if your stay exceeds 7 nights, otherwise the cost is only 10-15 EUR. More info here…

Our driver will already know address of your Chisinau serviced apartment and will take you directly there. Alternatively, if you choose your own means of transportation simply call us before your arrival and our real estate agent will be dispatched to meet you at the apartment or office to collect the balance and hand you the key from the vacation apartment.

Office working hours are 9:00 – 19:00.

What if our flight or train is delayed?

Our driver, if arranged through us will know if your flight is delayed. Be assured you will be met at any hour you land. We work 24/7, however, if your flight is delayed for more than 2 hours we reserve the right to cancel the free transfer and in these instances will charge the standard price for Airport transfer. Also please note Airport transfer during the night hours (20:00 – 8:00) costs 15 EUR. If you choose to arrange a cab of your own, and your flight is delayed simply call us at any phone number listed in contacts and we will make appropriate arrangements.

Is renting an apartment in Chisinau safe?

Renting a short term apartment in Chisinau is a very safe accommodations option. All of our apartments are located in the very center of Chisinau, which is perfectly safe. Since our agency work in this area, we have not had a single safety incident associated with any of our client.

When is usual Check-In/Check-Out time?

Check-in is from 1pm (15:00) and check-out is by noon (12:00). If these times do not suite you please let us know and we will do our best to accommodate you.

If I check in or out between hours of 19:00 and 9:00: 

It is MANDATORY to arrange transportation to the Airport / Train Station through us which costs 15 EUR. This is necessary as our driver / representative will hand/collect the key to the apartment to/from you, check the apartment and return the security deposit.

Is it possible to have an early Check-In or late Check-Out Time?

This is only possible when we do not have a client checking out or checking in that day. Serviced Chisinau apartments are quite busy and therefore it is better not to count on this. If you want to be assured of an early check in or late check out – you should reserve and pay the apartment for ½ day more, every case is individual, please, check with our real estate agent.

Can I reserve any apartment?

Absolutely! You will be informed about the availability of the apartment in our first e-mail or by on-line support you want to rent. In such instances, we offer an equivalent or better standard apartment in the case your original option is unavailable. Please be assured in all of these cases our clients receive the same or better accommodations in the very center of Chisinau, as our database of apartments is the largest of any Chisinau rental company.

Are there any hidden costs?

No. The price includes rent, utilities (energy consumption), maid service before check in after check-out, once every 4-7 days (maid service can be daily- if requested for a small extra fee) and VAT. The Deposit/Security is NOT included in the remainder of the payment.

Is there high speed Internet in the apartments and is it free?

Most of the apartments contain High Speed Internet. The apartments which allow for high speed Internet will have it listed under ‘other’ in the individual apartment description. Internet usage depends on the specific apartment.

If there is no Internet connection in apartment description, what can I do?

If no Internet connection is available in the rented apartment, we can provide you with Internet mobile modem. It can be used on all the territory of Moldova. Price from 1 EUR/day.

Please note: in 99% there is not such a thing as unlimited access to Internet for a flat fee in Chisinau – it is always limited to a specific usage of information (Megabytes or Gigabytes) per day/month. In some rare cases to configure your laptop to be compatible with broadband service a technician will be required.

What is included with the apartment?

Maid service before check in, maid service once every 4-7 of days indicated in the description, linen – sheets, towels, kitchen towels, kitchen utensils and everything else you may need for home like living. Daily or more frequent maid service is available for extra charge.

IMPORTANT – most of our clients prefer privacy and therefore we ask that you notify us exactly when you would like to schedule your maid service. Please call your agent or main phone number a day or two prior to your desire maid service and let us know what time you would like the cleaning lady to visit your apartment.

What if during my stay something breaks or malfunctions in the apartment?

There are rear cases when something breaks or malfunctions in your apartment, we will dispatch a repairman immediately to fix the problem. In a worst case, we function like a Hotel where if the problem can’t be fixed in a reasonable time we will relocate you to another apartment of equivalent or better level.

What if someone else joins me in the apartment?

There will be no extra charges unless they will be a full time tenant in which case there may be an additional fee depending on the apartment, number of bedrooms, number of persons. You can use the extendable bed in the living room, for example, it means that you need an additional bed linen. Inform the realtor about the quantity of persons living in the vacation apartment rented by you.

Can I bring my pet?

If you are bringing a pet along, your Chisinau apartment rental choices might be limited. Most landlords in Chisinau do not allow pets. It may also depend on the breed and temperament of the dog. If you plan on bringing a pet, please notify us before you booking.

Can I change my check-in date?

No – as your reservation deposit guarantees the apartment for the EXACT dates which you provided. However, if you notify us well in advance (at least 4 days) of your slight change in arrival date in Chisinau it is likely we are able to shift your reservation without any penalty.

How long does the reservation stay valid in cases of no-show?

In these events, when customers fail to arrive in Chisinau on their scheduled date it is YOUR duty to inform us of these changes either by phone or e-mail on the day of your scheduled arrival. Otherwise, the by default we assume a no show and the apartment is available for rent for other clients.

Can myself, or my friends see an apartment before we make a reservation?

Our Chisinau vacation apartments are occupied 90% of the time by tourists. However, we can try to show the apartment prior to the booking – only if this is possible. Please be assured that our pictures and descriptions are completely accurate and up to date.

What is the booking procedure?

Once we confirm availability and you are interested in booking the apartment for the period of your stay, you will be asked to pay reservation deposit which is 50 EUR for most of the cases, and 100 in some cases.

How can I pay the Guarantee amount?

Western Union Services: paying by your credit card and using their official  .com website.

Western Union offices for transfers

Cash in our office if you have a contact person in Chisinau Moldova.

What will I be charged at time of booking?

Once we confirm availability, you have to pay only the reservation deposit.

Do you offer any discounts?

Of course. If you book with our rental office for more than 4-5 days we can of course offer attractive discounts for lengthy stays and offer weekly and monthly rates in for your stay in Chisinau. The discount is offered very individually and depends on the period, nr. of days of your stay, nr. of persons staying in the apartment.

Is security deposit required?

Depending on the apartment, security deposits ranging 50 -100 EUR are required. You will be issued an invoice stating the deposit is fully refundable provided everything within the apartment is returned in the original shape. An invoice is issued if the security deposit is collected.

NOTE: Tenants with small children and pets – please inform us in advance if you are travelers with either. Please, notify us what time you will be checking out on the day of your departure and our manager will visit to collect the keys and return the deposit.

What is your Cancellation Policy?

Booking an apartment is a mutual obligation. We reserve the accommodation for the entire term of your stay and refuse other clients interested in this apartment (if the dates coincide).

Bookings cancelled by customer – reservation deposit is not refundable in the case of cancellation, however, in cases if the trip is postponed, we may (but not obliged to) be able to keep the deposit for a later date of arrival. We encourage our tenants to plan their trips carefully and in the event of a trip being shortened as a standard we refund the client after a recalculation of the rental fee tariff plus 1 day penalty. Please, notify that other rental offices are not refunding the rental fee at all. We consider that each situation is different and we do our best to find a solution suitable for everyone and to be flexible.

Can be the booking cancelled by the agency or landlord?

Bookings cancelled by owner (landlords) – in the unlikely event the owner of the apartment has to cancel a confirmed booking, we will make every effort to find you alternative accommodation of equal or better standards for you trip period. If the alternative accommodation is not found to be suitable we can also issue 100% refund of the deposit.

How and when will I pay for the apartment?

The balance of the payment is paid to our real estate agent at the check-in to the apartment in cash, in full. Rates are calculated in EUR. Payment is made in Moldavian lei according to that day’s National Bank rate.